Location:
Stratford
Salary:
N/A
Vacancy Type:
Permanent
Brand:
23 (GVC)
About The Role

Our technology teams won’t settle for second place when it comes to keeping millions of customers up with the action. That’s why we give them the best resources to work with. Bring your focused expertise and drive to a business that will give you the freedom to innovate and explore. Join GVC in Stratford and grab your opportunity to make things better for millions of sports betting and gaming customers worldwide. For the good of entertainment.

As the Systems and Collaboration Engineer, you will be responsible for 3rd line support & operations of all system and collaboration services, such as email, video/chat, software distribution, threat protection, device management etc, across the GVC Group of companies.

Responsibilities:

  • Responsible for providing 3rd line& operational support for all aspects of colleague collaboration systems including:
    • Email
    • Video Conferencing
    • Intranet
  • Responsible for ensuring that system and collaboration tickets are processed in a timely way within SLA.
  • Responsible for ensuring the health & reliability of system and collaboration services.
  • Management of device software distribution& management systems
  • Management of the Group Policy (GPO) environment to effectively manage the global device estate
  • Management of Citrix environment operations, device antivirus systems, device patch management systems, mobile device management (MDM) systems
  • Provide capacity planning and performance monitoring including disaster recovery
  • Ensuring that adequate monitoring and alerting is in place for services in scope of role
  • Provide 3rd line technical support for internal and external customer issues
  • Work to eliminate manual activities by through automation
  • Support 24X7 operations by participating in the out of hours support rota
  • Responsible for platform adherence to the published incident, problem and change policies.
  • Support teams in incident resolution and problem solving
  • Step into P1 incidents to aid resolution
  • Responsible for ensuring technicalassistance during major incidents

    Accountabilities:

  • Maintain stability of services in scope
  • Ensure Support services are maintained to meet business requirements
  • Ensure services are continually improved where possible
  • Ensure adequate monitoring &alerting is maintained and fit for purpose

Experience:

  • Expert in Exchange Online, O365 and Windows Operating system
  • A track record of supporting large-scale, global high availability, mission-critical digital products and IT systems. In addition, they must have a proven background delivering major IT or commercial programmes.
  • Excellent customer service skills.
  • Proven track record at supporting collaboration technologies operations such as Office365/Teams.
  • Experience of systems administration of Jive.
  • Strong experience of Mobile Device Management systems, Device management and deployment systems such as SCCM/Intune.
  • Expert in managing Group Policy (GPO) in a large multi-domain organisation.
  • Good technical experience in managing Apple MacOS devices.
  • Specialist in managing anti-virus/ anti-malware systems.
  • Expert operational understanding of Active Directory.
  • Excellent scripting skills, to support automation.

 

Our portfolio of sports betting and gaming companies includes some of the most well-known brands in the industry, such as Ladbrokes, bwin, and Coral. We’ve a huge high street presence with an increasing share of online gaming activity. We take our commitment to safeguarding our customers extremely seriously. We make sure they know their limits and we work with them to make sure everyone enjoys our products and services responsibly.

 

#LI-AH10

 

 
About The Company
#LI-AH10

Our Culture As Real As It gets

At GVC we're a diverse team, sharing a commitment to quality and success

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and a benefits package that we're extremely proud of.