Vacancy Type:
Fixed Term Contract
16 (Ladbrokes)
About The Role
You could say diversity is key – we do! That’s why we ensure all our people are as diverse as our products. We have specialists from within industry to outside of industry, trainees to apprentices, and juniors to seniors - we have it all. Bring your people focused mindset to a business that makes sure our colleagues are at the forefront of everything we do.
Everyone at every level has a unique responsibility to drive positive development and ultimately push the business to the next level. Our people are enthusiastic, driven and smart all with an entrepreneurial flair that support our colleagues all over the world

We have an exciting opportunity for an Employee Relations Advisor to join our growing team in Stratford. It is the perfect role for an experienced ER Advisor within a fast paced and complex environment. This role is a fantastic opportunity in an ever growing and changing global business. If you enjoy working as part of a large team, sharing ideas and have a proactive can do attitude (with Employee Relations experience!) then this role is for you!

The team provides vital support to the 20,000 strong retail estate and UK offices, offering advice and guidance on all employee relation queries.

Key responsibilities will include:

  • Managing all medium and high risk ER cases to resolution. This will include drafting all correspondence relating to the case, providing telephone advice throughout the process and, with the support of the Coordinator, completing all associated administration.
  • Delivering effective coaching and development to line managers resulting in a positive impact on business performance and preventing a re-occurrence of issues.
  • Ensuring the HR systems, case management tools and employee files are accurate, up to date and reflect advice given, action taken and that the paperwork has been sent in a timely manner eg invite, outcome, appeals.
  • Supporting ER Coordinators, and the wider HR team, with all escalated matters to help determine the best course of action, ensuring that high-risk cases are quickly identified and escalated to the Senior ER Advisor.
  • Addressing issues of line manager non-compliance in relation to HR policy, process, procedure and employment law.
  • Managing long-term absence cases including the preparation and production of MI reports and making meaningful interventions to ensure all cases are dealt with in a reasonable and timely manner.
  • Preparation and presentation of monthly reports on volumes, trends. Identifying opportunities, and putting forward recommendations, for continuous improvement eg to existing policies, processes, procedures and line manager training.
  • Identifying skills/knowledge gaps and support in the delivery of interventions, such as workshops and coaching

What you will need for this role

  • Experience of working in a high volume ER or HR Advisory role.
  • Up to date employment law and best practice HR knowledge.
  • Ability to understand, interpret HR policies, processes and procedures and use these to advise line managers when dealing with complex ER cases.
  • Clear, articulate and concise communication skills - both verbal and written.
  • Good listening skills and questioning techniques.
  • Experienced in delivering coaching, training and development interventions to raise Line manager capability.
  • Competent use of working with a case management system.
  • Experience of working within a customer focused function within a large, retail based, company.
We think everyone should work for a business that acknowledges you have experience and value and you’ll be part of teams that ensure skills are nurtured, developed and invested in. If you’re looking for an inclusive, supportive and progressive environment to develop – come and join us. For the good of entertainment.
Please note this role is FTC for 12 months initially.
About The Company
 At Ladbrokes Coral, we believe we’ve got the best brands in betting and gaming; and the best people behind them too.

There’s never been a more exciting time to join us. Our recent merger combined more than 230 years of heritage and opened up a world of exciting opportunities for the future. With the biggest UK retail estate in the industry, a growing digital business and an ever-expanding international presence, we want to be the world’s best betting and gaming company, where customers want to play and people want to work.

Our Culture As Real As It gets

At GVC we're a diverse team, sharing a commitment to quality and success

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and a benefits package that we're extremely proud of.