Vacancy Type:
03 (Bwin)
About The Role
 Our trading function is full of sport enthusiasts! They know all there is to know about the events across the sporting calendar! Bring your passion and focused expertise to a business that will fill you time with all things sport! Join GVC as part of our Trading department to bring the sports that our customers love to life! For the good of entertainment.

These insightful members of these teams create all the odds that our customers bet on from horse racing, football, rugby, cricket, tennis and many more. There are so many different teams within trading to get involved in from the exciting Live Betting Team that control prices whilst an event is going on to the Trading Performance Team who analyse and optimise our business practices to create the best and safest services for our customers.

We have an excellent opportunity for a detailed oriented and achievement driven person to join one of our teams as Escalations Operator (Trading Operations). The position calls for a responsible team player with some interest in sport disciplines and basic understanding of rules and current events. Applicants must have a high degree of personal commitment, initiative and willingness to learn with unrestricted flexibility when it comes to working shifts.
Your area of responsibility:
  • Adjusting customers bets/accounts when an error has been confirmed. This can include resettlements, palps and/or bet cancellations.
  • Ensuring all escalations are carried out consistently and fairly, with a focus on improving the customer experience.
  • Logging and documenting all errors, highlighting common issues and overall cost/impact to the appropriate individuals/teams.
  • Ensuring all customer facing functions are made aware of escalations and gestures of goodwill, thus enhancing the customer experience.
Your profile:
  • Excellent English language skills;
  • 18 months working in a Data environment.
  •  Awareness/Grasp of Data/Production.
  •  Solid ability in escalating issues in a concise and quick manner.
  •  MS Office skills;
  •  Good typing skills and accuracy;
  •  Flexibility is essential for the role, as are expected to be able to move between different tasks and different tools;
  •  Knowledge of major sports will be a great plus.
  •  Be able to prioritise under pressure in accordance with the business needs.
  •  Attention to detail;
  •  Ability to work on shifts;
  • Employee benefits:

    • Competitive remuneration package;
    • 25 days annual leave;
    • Social benefits: personal health insurance, dental allowance, sport activities, food vouchers;
    • Opportunity to join a team of great professionals;
    • Dynamic and friendly work environment;
    • Team building activities.
     If you want to find a new way to engage in the best sporting events of the year, the Gold Cup at Cheltenham or England in the World Cup, and enjoy working in a dynamic, challenging environment we have opportunities worldwide, available 24 hours a day, come and bring your energy and insights. For the good of entertainment. Apply now!

    Our Culture As Real As It gets

    At GVC we're a diverse team, sharing a commitment to quality and success

    Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and a benefits package that we're extremely proud of.