Location:
Sofia
Vacancy Type:
Permanent
Brand:
03 (Bwin)
About The Role

We have an excellent opportunity for a detail oriented and achievement driven person to join one of our teams as Trading Control Operator. The position calls for a responsible team player with an interest in sport disciplines and some understanding of rules and current events. Applicants must have a high degree of personal commitment, initiative and willingness to learn with unrestricted flexibility when it comes to working shifts.

Key Responsibilities:

  • Own issues on behalf of the Trading department. Ensuring issues are raised to the appropriate technical team;
  • Carry out initial investigation to ensure the correct Trading process was followed;
  • Determine and document the impact and scale of all issues raised;
  • Ensuring the Head of Trading Control is aware of all key issues and major incidents;
  • Communicating issues, workarounds and downtimes to all relevant stakeholders and managing their expectations accordingly;
  • Recognising patterns within known issues and suggesting solutions to help drive improvement across the trading floor;
  • Providing concise summaries of errors to Heads of relevant Trading teams for performance management purposes;
  • Undertaking Quality Assurance to ensure that we are offering an optimal service to our customers;
  • Reporting any QA issues to the relevant team to ensure speedy resolution;
  • Raising any long-term issues affecting QA to the appropriate development/support team;

Knowledge & Experience & Skills:

  • Excellent English language skills;
  • Solid ability in escalating issues in a concise and quick manner;
  • Strong communication skills (Verbal, written and presentation);
  • Ability to summarise complex data in a succinct and easy to understand manner;
  • Highly motivated and organised;
  • Ability to undertake complex tasks quickly and thoroughly;
  • Knowledge of major sports will be a great plus;
  • Be able to prioritise under pressure in accordance with the business needs;
  • Attention to detail;
  • Ability to work on shifts;

Desirable:

  • Degree level education would be preferable but is not a pre-requisite;  
  • Experience in using Microsoft applications, especially Outlook and Excel;
  • Knowledge of sports betting and betting rules.
Employee benefits:
  • Competitive remuneration package;
  • 25 days annual leave;
  • Social benefits: personal health insurance, dental allowance, sport activities, food vouchers; 
  • Opportunity to join a team of great professionals;
  • Dynamic and friendly work environment;Team building activities.
 
If you want to find a new way to engage in the best sporting events of the year, and enjoy working in a dynamic, challenging environment we have opportunities worldwide, available 24 hours a day, come and bring your energy and insights. For the good of entertainment. Apply now!

Our Culture As Real As It gets

At GVC we're a diverse team, sharing a commitment to quality and success

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and a benefits package that we're extremely proud of.