Location:
Gibraltar
Vacancy Type:
Maternity
Brand:
20 (PartyPoker)
About The Role
Purpose of Role:

As CRM Associate you will be highly creative and will be responsible for planning, executing, analysing and optimizing CRM & promotional activities for the partypoker brand. Your aim is to increase customer satisfaction and engagement via exciting promotions, campaigns and automated lifecycle flows, both generally and within your allocated regional market.

You will be measured on your ability to impact top-line KPIs; your main objectives are to reduce churn, increase conversion rates, improve customer satisfaction and increase overall player lifetime value.

Primary Responsibilities:

  • Delivery of all CRM activity for the business unit including Conversion, Retention & Reactivation
  • Drive the briefing, delivery and successful execution of promotional campaigns for your specific region.
  • Work with the MarComs team to ensure the timely delivery of all required assets to support promotional campaigns, across multiple channels (email, push message, SMS, on-site banners, direct mail & outbound calling).
  • Ensure that all campaign activity is aligned with and designed to drive headline KPIs.
  • Continually monitor and work to optimise both headline and internal KPIs, in terms of commercial performance and player engagement.
  • Work closely with the MarComs and Poker Room team to deliver tactical campaigns designed to convert, reactivate and retain customers.
  • Help to ensure the business unit has the optimal promotions plan to ensure bonus spend is in line with budget while maximizing ROI.
  • Build and test promotional mechanics using the various bonus engines and promotional tools available to you, maximizing player engagement and satisfaction.
  • Co-ordination of mailing and contact lists, checking the accuracy of the data and the segmentation of lists
  • Monitor customer experience across all channels and identify opportunities, trends, etc. in order to manage key improvements aimed at increasing the lifetime value of our players
  • Take ownership of your region’s campaign activity and performance, producing full campaign analysis for each promotion, enabling the business to optimise future efforts.
  • Contribute towards improving our various promotional tools, reporting tools, CRM & bonusing systems, segmentation systems, email templates, etc.
  • Co-ordination and communication of all activity with internal departments, including Customer Services.
  • Initiate and implement best-in-class CRM strategies using competitor analysis
Additional Information
Knowledge/Expertise/Qualifications:
  • Minimum 2 years’ experience within a marketing or CRM environment
  • Second language (French, Spanish, Italian) highly appreciated
  • A keen interest in and knowledge of online gaming products
  • A good knowledge of and passion for poker highly desirable
  • Good knowledge of digital marketing tools and overall campaign Best Practice
  • Experience of working with Content and/or Campaign Management Systems
  • Experience with campaign journeys and programs
  • Highly creative with excellent attention to detail
  • Good analytical skills and experience in segmenting data
  • Team player, able to work with multiple business units to achieve objectives
  • Very strong interpersonal and communication skills (verbal, written and presentational)
  • Solid grasp of English language
  • Excellent organisation and prioritisation skills
  • Pro-active and enthusiastic to learn
  • A proven record of delivering against targets
About The Company
At GVC, the ambition, focus, energy and character of our digital marketing teams makes sure they’re ready for whatever we throw at them. Bring your skills to a business with the drive to match your own. Bring your resilience, and as part of our team you’ll make the world’s most amazing entertainment and gaming even more memorable. All underpinned with our commitment to responsibility and ethics. For the good of entertainment.
 
Our portfolio of sports betting and gaming companies includes some of the most well-known brands in the industry, such as Ladbrokes, bwin, and Coral. We’ve a huge high street presence with an increasing share of online gaming activity. We take our commitment to safeguarding our customers extremely seriously. We make sure they know their limits and we work with them to make sure everyone enjoys our products and services responsibly.

Ready to bring it on? Bring your spark and ambition to GVC and you can be adventurous from the start. For the good of entertainment. Apply now! 

Our Culture As Real As It gets

At GVC we're a diverse team, sharing a commitment to quality and success

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and a benefits package that we're extremely proud of.