Location:
Vienna
Salary:
min 23800
Vacancy Type:
Permanent
Brand:
03 (Bwin)
About The Role
Bring your customer-first attitude to GVC as a Customer Service representative in Vienna. The sheer pace and power of the live events and entertainment you’ll be part of has to be experienced to be believed. Play a vital role at the world’s largest sports betting and gaming company. You’ll be in the thick of the action, making sure our customers enjoy an amazing entertainment experience, every day. For the good of entertainment.

 

Your arena:

  • Handling customer inquiries via e-mail/phone; including but not limited to product related (Sports, Casino, Poker) as well as cashier related matters
  • Assessing individual issues and taking appropriate action to ensure customer needs are met
  • Working in coordination with other teams based at different locations that share similar objectives
  • Escalating system anomalies and general issues faced by customers to the relevant party
  • Understanding Standard Operating Procedures and delivering service / quality standards to agreed level
 
Additional Information

Your entrance ticket:

  • Romanian language skills to a business standard
  • English language skills to a business standard
  • Another CEE language would be an advantage: Bulgarian, Czech/Slovak, Russian, Polish, Hungarian
  • Excellent written and verbal skills as well as high interpersonal skill level
  • Calm manner and able to work under pressure and be confident in answering a wide range of customer inquiries
  • Ability to perform well in a multi-task/cultural and ever changing dynamic environment
  • General computer knowledge (MS Office, Internet)
  • Good typing/keyboard skills
  • Willingness and flexibility to work in shifts
  • Interest in Sports, Casino and Poker products would be a benefit, relevant training will be provided
About The Company

Our portfolio of sports betting and gaming companies includes some of the most well-known brands in the industry, such as Ladbrokes, bwin, and Coral. We’ve a huge high street presence with an increasing share of online gaming activity. We take our commitment to safeguarding our customers extremely seriously. We make sure they know their limits and we work with them to make sure everyone enjoys our products and services responsibly.

 

Ready to get involved? Bring your energy to GVC and you’ll be in the mix from the start. For the good of entertainment. Apply now! 

 

Our Culture As Real As It gets

At GVC we're a diverse team, sharing a commitment to quality and success

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and a benefits package that we're extremely proud of.