Location:
Gibraltar
Vacancy Type:
Permanent
Brand:
23 (GVC)
About The Role
Bring your customer-first attitude to GVC as a Customer Service representative. The sheer pace and power of the live events and entertainment you’ll be part of has to be experienced to be believed. Play a vital role at the world’s largest sports betting and gaming company. You’ll be in the thick of the action, making sure our VIP customers enjoy an amazing entertainment experience, every day. For the good of entertainment.

Our portfolio of sports betting and gaming companies includes some of the most well-known brands in the industry, such as Ladbrokes, bwin, and Coral. We’ve a huge high street presence with an increasing share of online gaming activity. We take our commitment to safeguarding our customers extremely seriously. We make sure they know their limits and we work with them to make sure everyone enjoys our products and services responsibly.

 

A native English speaker with great people skills is required to join our Customer Services team in Gibraltar.  This is a rare opportunity to join a market-leading company in a fun industry, based in a fantastic, sunny location.

You’ll handle customer enquiries via email, telephone and online chat, assessing issues and taking appropriate action to ensure our customers are delighted by the service we provide.  Great interpersonal and communication skills are essential, as well as the ability to work as part of a team.

 
 
Responsibilities:
  • Handle customer inquiries via e-mail/phone/chat; including but not limited to games and cashier related issues.
  • Assess individual issues and taking appropriate action to ensure customer needs are met.
  • Work in coordination with other teams based at different locations that share similar objectives.
  • Escalate system anomalies and general issues faced by customers to the relevant party.
  • Understand Standard Operating Procedures and delivering service / quality standards to agreed levels.
  • Other Ad Hoc tasks 
Qualifications

We value individuals who are collaborative, take ownership in their work and consistently raise the bar.  If this sounds like you, we’d love to receive your application

 
  • Native English speaker.
  • Excellent communication and interpersonal skills.
  • Ability to perform well in a multi-task/cultural and ever changing dynamic environment.
  • Basic knowledge of MS Office applications.
Desirable
  • Educated to degree level or equivalent.
  • Knowledge of other languages.
  • Basic knowledge of online gaming - games and payment processing .
 
Ready to get involved? Bring your energy to GVC and you’ll be in the mix from the start. For the good of entertainment. Apply now! 

Our Culture As Real As It gets

At GVC we're a diverse team, sharing a commitment to quality and success

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and a benefits package that we're extremely proud of.