Location:
Vienna
Salary:
min 35100
Vacancy Type:
Permanent
Brand:
03 (Bwin)
About The Role

Bring your customer-first attitude to bwin, a part of GVC, as a Customer Service representative in Vienna. The sheer pace and power of the live events and entertainment you’ll be part of has to be experienced to be believed. Play a vital role at the world’s largest sports betting and gaming company. You’ll be in the thick of the action, making sure our VIP customers enjoy an amazing entertainment experience, every day. For the good of entertainment.

As a Casino VIP Associate, you will manage together with your team the day-to-day operation of casino VIP accounts, maintaining and growing their activity through inbound and outbound communications by phone, chat and email. 

You will be responsible for retaining, developing and reactivating high value customers through sales and telemarketing. Achieving company goals by applying sound judgement and decision making when managing customer reinvestment and develop potential new business into successful long term VIP growth.

Your arena:

  • Monitor individual customer betting behavior and ensure that player reinvestment is offered in agreed timescales, promoting the right behaviors
  • Complete daily and weekly sales campaigns issued by the Casino VIP Team Lead
  • Engage potential VIP customers through direct player reinvestment
  • Utilize daily reporting and analysis to assist with inbound customer requests
  • Effectively upsell gaming products and services to the existing VIP customer base
  • Adhere to all reinvestment guidelines and procedures
  • Fully complies with and upholds company expectations including policies, procedures, department goals and business strategy
  • Conducts themselves with integrity and honesty
Additional Information

Your entrance ticket:

  • German at native speaker level
  • Experience in sales and customer service within a team work environment
  • Outstanding verbal and written communication skills 
  • Computer literate with an emphasis on Excel
  • Detail oriented with effective time management skills and the ability to produce results while working under pressure
  • Flexibility to work shifts, including evenings and weekends.
About The Company

Our portfolio of sports betting and gaming companies includes some of the most well-known brands in the industry, such as Ladbrokes, bwin, and Coral. We’ve a huge high street presence with an increasing share of online gaming activity. We take our commitment to safeguarding our customers extremely seriously. We make sure they know their limits and we work with them to make sure everyone enjoys our products and services responsibly.

 

Our Culture As Real As It gets

At GVC we're a diverse team, sharing a commitment to quality and success

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and a benefits package that we're extremely proud of.