Location:
Gibraltar
Vacancy Type:
Permanent
Brand:
06 (Coral)
About The Role

Role Purpose    

As a Bet Acceptance Trader you will be a member of the team responsible for all ‘exceptional’ bet management via Over Ask and Telephone referral for both the Ladbrokes and Coral brands.

The accuracy of bet acceptance decision making, bet noting contribution and subsequent customer profiling recommendations will increase profitable customer turnover and reduce loss making customer activity.

 

Key Responsibilities

  • Manage the acceptance of bets in line with the policies and practices outlined by the Bet Acceptance Management Team
  • Ensure that all bet acceptance decisions are appended with an appropriate bet note
  • Ensure that all profiling recommendations and relevant information are delivered to the customer profiling team in line with the procedures set out
  • Ensure that the communication of all significant and noteworthy bets to the Trading Team is undertaken in a timely manner
  • Through the use of monitors/trackers, maintain visibility of customer betting activity, update bet notes as appropriate and feedback to the Trading team using the agreed communication tools
  • Help support and develop the relationship between Bet Acceptance, Customer Profiling,
  • Risk and the Trading Team’s and in doing so look to optimise the efficiency of the Trading Team as a whole
  • Assist in the provision of the trading review of customer withdrawals as part of the customer settlement and payments sign off process
  • Assist in performance reporting and system administration tasks as needed
  • Assist in the management of the event limit settings as requested by the management team
  • Provide specialist trading knowledge in assisting the brand and customer service teams as needed
  • Understand, acknowledge and follow the betting integrity policies and procedures at all times and raise any incidents to the Bet Acceptance Manager and/or Compliance Teams as appropriate
  • Ensure the adherence to core licensing principals at all times, escalating issues to the appropriate internal and external bodies as defined
Specialist Skills and Experience Required
  • Extensive subject matter expertise in football and/or sports trading is essential
  • Excellent mathematical aptitude and awareness
  • Strong analytical skills and problem solving capability
  • You will be comfortable working in a fast paced environment, making decisions quickly and according to agree guidelines
  • The ability to work under pressure is key – both individually and as part of a team
  • Ability to learn quickly, take on new instructions and guidelines and apply those to your daily work will be essential
  • A high attention to detail is essential                                                           
  • Your role will demand flexibility in your approach to working hours
Readyfor us to bring it on? Bring your energy and drive and let’s entertainmillions. For the good of entertainment. Apply now!
Additional Information

The focused expertise of our talented digital teams creates products that millions enjoy. Working in amazing locations, always restless and working at pace to deliver the next gaming trend, they know how to bring it on. We’re GVC, the world’s largest sports betting and gaming company. Here in the sunshine of Gibraltar we’re ready for your bold ideas and energy. For the good of entertainment.

About The Company

Our portfolio of sports betting and gaming companies includes some of the most well-known brands in the industry, such as Ladbrokes, bwin, and Coral. We have a huge high street presence with an increasing share of online gaming activity. We take our commitment to safeguarding our customers extremely seriously. We make sure they know their limits and we work with them to make sure everyone enjoys our products and services responsibly.

Our Culture As Real As It gets

At GVC we're a diverse team, sharing a commitment to quality and success

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and a benefits package that we're extremely proud of.