Vacancy Type:
31 Oct 2019
23 (GVC)
About The Role

Bring your customer-first attitude to GVC as a Customer Service representative in Manila. The sheer pace and power of the live events and entertainment you’ll be part of has to be experienced to be believed. Play a vital role at the world’s largest sports betting and gaming company. You’ll be in the thick of the action, making sure our VIP customers enjoy an amazing entertainment experience, every day. For the good of entertainment.

About GVC: Our portfolio of sports betting and gaming companies includes some of the most well-known brands in the industry, such as Ladbrokes, bwin, and Coral. We’ve a huge high street presence with an increasing share of online gaming activity. We take our commitment to safeguarding our customers extremely seriously. We make sure they know their limits and we work with them to make sure everyone enjoys our products and services responsibly.

Ready to get involved? Bring your energy to GVC and you’ll be in the mix from the start.

For the good of entertainment. Apply now at https://www.gvccareers.com/apply/vacancies/30799/process--information-analyst.html

We have an internal opening for a CS Process & Information Analyst to join our CS Process and Information Management Team. You will be responsible for the whole Process and Information Management workflow for our international Customer Service units in a dynamic business environment and will be based in Manila.

Purpose of Role

The CS Process and Information Management team ensures the optimized and fully compliant process, knowledge and information management system for the entire CS organization and all customer segments in order to achieve service objectives by governing the customer interaction related procedures and services.

In this challenging position, you will be responsible for maintaining and improving the whole Process and Information Management workflow for our international Customer Service units in a dynamic business environment.

Your Arena:

  • Accurate recording, maintaining, structuring, classifying and standardising of CS relevant information
  • Assurance of availability of CS relevant information and expertise (products, processes, contacts, workflows) according to team’s standards
  • Responsibility for creation and documentation of CS information and processes for the whole group
  • Assistance in realization of projects with CS relevance regarding the process and information part

Your entrance ticket:


  • Good understanding of and experience in the field of Customer Service
  • Profound knowledge of CS processes and workflows
  • Willingness to acquire detailed knowledge about existing and new products as well as the back office tools and general CS related topics
  • Very good English skills, both in speaking and writing; any additional language is a plus
  • Being able to work in a team and on your own
  • Capability to filter and extract relevant information from different sources
  • High quality awareness and strong communication skills
  • Flexibility, stress resistance, proactive personality
  • Organisational strength to cope with changing requirements and flexibility to meet time demands without loss in quality


  • Education in information management and/or first experience in this area are an asset
  • Willingness to travel

Our Culture As Real As It gets

At GVC we're a diverse team, sharing a commitment to quality and success

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and a benefits package that we're extremely proud of.