Location:
Sofia
Vacancy Type:
Permanent
Brand:
23 (GVC)
About The Role
About The Role
You could say diversity is key – we do! That’s why we ensure all our people are as diverse as our products. We have specialists from within industry to outside of industry, trainees to graduates, and juniors to seniors - we have it all. Come and offer your sharp and analytical mindset to this ever-changing business!
 
Everyone at every level has a unique responsibility to drive positive development and ultimately push the business to the next level. Our people are enthusiastic, driven and smart all with an entrepreneurial flair that we feel delivers excellent results to our customer the world over. Our finance teams keep the business running, from handling budgets for our current projects, to tracking spend to ensure we are investing in the best talent and projects out there.
 
GVC Services has a fantastic opportunity for an outgoing and personable Risk Operations Associate with German language. Risk Associates work in the Risk Management & Credit, Game Fairness and Security Team in the Transaction Services department at GVC. The team’s overarching aim is to catch and prevent fraud at our gaming websites
.

As Payments and Risk Operations Associate your main responsibilities will involve:

  • Liaise with players on account related issues, resolving problems and ensuring high levels of customer care;
  • Analyse customer deposits and account categories, to prevent fraud, correct errors and resolve problems;
  • Analyse records of Affiliate accounts, to ascertain whether there are any irregularities;
  • Suggest improvements to procedures and systems, in the interests of fraud prevention and customer care;
  • Investigate financial irregularities on accounts;
  • Work with colleagues in other departments to resolve account-related issues and prevent fraud;
  • Help maintain quality control and customer care through analysis of player contact;
  • Investigate risk issues relating to third party processors;
  • Check gaming history.

As Risk Operations Associate, your skills and qualifications will ideally include:

Essential:

  • Experience in the Risk division (6 months+) or in Customer Service (1 year+);
  • Sound knowledge of the different aspects of Risk work including Online Payments or Financial Services knowledge;
  • Ability to identify subtle fraud and abuse patterns;
  • Sound and demonstrable experience with fraud analysis and investigations;
  • Fluent in German language and English at business level;
  • Command of another language is a plus;
  • Good communication skills and ability to effectively deliver feedback;
  • Self-motivation;
  • Ability to perform well under tight deadlines within a dynamic environment;
  • Very good command of Microsoft office tools;
  • Proven aptitude to work in a team, as well as guide and influence others;
  • Strong logical reasoning skills with an analytical approach;
  • Demonstrated decision-making and problem solving skills.

Desired:

  • Bachelor’s Degree;
  • Awareness of e-fraud

Sounds interesting?

Employee benefits:
  • Competitive remuneration package; 
  • 25 days annual leave;
  • Social benefits: personal health insurance, dental allowance, sport activities, food vouchers;
  • Opportunity to join a team of great professionals;
  • Dynamic and friendly work environment;
  • Team building activities.
We think everyone should work for a business that acknowledges you have experience and value and works to ensure your skills are nurtured and developed. Looking for an organisation where the value of high-quality BI and data driven decisions is truly valued – come and join us. For the good of entertainment. Apply now!

Our Culture As Real As It gets

At GVC we're a diverse team, sharing a commitment to quality and success

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and a benefits package that we're extremely proud of.