Location:
London, St Pauls
Vacancy Type:
Permanent
Brand:
20 (PartyPoker)
About The Role

At GVC, the ambition, focus, energy and character of our digital marketing teams makes sure they’re ready for whatever we throw at them. Bring your skills to a business with the drive to match your own. Bring your resilience, and as part of our London team you’ll make the world’s most amazing entertainment and gaming even more memorable. All underpinned with our commitment to responsibility and ethics. For the good of entertainment.

Our portfolio of sports betting and gaming companies includes some of the most well-known brands in the industry, such as Ladbrokes, bwin, and Coral. We’ve a huge high street presence with an increasing share of online gaming activity. We take our commitment to safeguarding our customers extremely seriously. We make sure they know their limits and we work with them to make sure everyone enjoys our products and services responsibly.

The CRM Promotions and Planning Manager will be directly responsible for creating and deploying new promotions, managing the promotions calendar, and managing the poker promotional budget.

 

You will work with the Marketing leadership team to define the promotional calendar on a rolling three-month basis. The promotional calendar will focus on engaging players, supporting acquisition activity, supporting poker events, and supporting the product roadmap.

You will work with the CRM Production Manager to ensure that all promotional are delivered flawlessly and in a timely manner, and work with MarComms to ensure that the quality of communication assets is high quality and fit-for-purpose. 

Your aim is to increase customer engagement via exciting promotional campaigns. You will be measured on your ability to impact top-line KPIs; your main objectives are to reduce churn, increase conversion rates, improve customer satisfaction and increase overall player lifetime value.

You will manage a small team of Campaign Managers. 

Ultimately, you should lead by setting a good example and engage the rest of the CRM department to achieve partypoker’s goals.

Key Relationships:
Marketing Director - partypoker 
Player Engagement Associate Director – partypoker 
CRM Production Manager – partypoker
Marketing leadership team  – partypoker
MarComms team
Customer Support

Primary Responsibilities:

  • Develop and action poker promotional strategy aimed at engagement of existing players’ base and welcoming newly acquired players.
  • Design, schedule, implement and review CRM promotional activity on a 12 month rolling basis.
  • Plan, forecast and manage an multi-million dollar CRM budget.
  • Monitor and report on KPIs across a comprehensive set of performance metrics.
  • Manage a team of talented CRM professionals working across several licenced jurisdiction, liquidity pools, and other markets.
  • Follow and report on competitor activity within the area of online poker.
  • Act as a figurehead for providing CRM expertise to non-CRM functions across the business.
  • Ensure all activities are carried out on-brand and to a high standard, whilst maintaining partypoker’s high standards for fairness and integrity.

Ready to bring it on? Bring your spark and ambition to GVC and you can be adventurous from the start. For the good of entertainment.

Additional Information
 

Requirements (Essential):

  • Comprehensive knowledge and understanding of online poker and the online poker industry.
  • An excellent understanding of Customer Relationship Management theory and practise.
  • Extensive experience in CRM tools and techniques (three years minimum)
  • Strong knowledge of communications and web technology
  • Proven ability to take ownership of all aspects of a promotion from a conception to completion.
  • Ability and flexibility to work well under tight deadlines and multi-task.
  • Relevant people management experience.
  • Excellent written communication skills with ability to tailor communications to varied audiences.
  • Collaborative team player with the ability to foster good working relationships.
  • Analysis skills with experience of split testing.
  • Innovative and creative thinker.
  • Team player, able to work with multiple business units to achieve objectives
  • Strong interpersonal and communication skills (verbal, written and presentational)
  • Excellent organisation and prioritisation skills
  • Drive: proactive self-starter who doesn’t take ‘no’ for an answer and can work through organisational obstacles.
  • Proven decision-making ability
  • Resilient, proactive and independent, and able to identify and solve issues proactively
  • Experience with campaign journeys and programmes
  • Highly creative with excellent attention to detail
  •  A proven record of delivering against targets 
Requirements (Desirable):
  • Qualifications and/or equivalent experience in general marketing.
  • Familiarity with Optimove
  • Understanding of online casino and online sports betting
  • Familiarity with the partypoker product and offering
  • Copywriting and / or design experience
  • Knowledge of the product development process.
  • Previous senior position in a fast moving CRM team.

Our Culture As Real As It gets

At GVC we're a diverse team, sharing a commitment to quality and success

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and a benefits package that we're extremely proud of.