Location:
Nottingham
Salary:
18000
Vacancy Type:
Fixed Term Contract
27 Dec 2019
Brand:
23 (GVC)
About The Role

You could say diversity is key – we do! That’s why we ensure all our people are as diverse as our products. We have specialists from within industry to outside of industry, trainees to apprentices, and juniors to seniors - we have it all. Bring your people focussed mindset to a business that makes sure our colleagues are at the forefront of everything we do!

Everyone at every level has a unique responsibility to drive positive development and ultimately push the business to the next level. Our people are enthusiastic, driven and smart all with an entrepreneurial flair that support our colleagues all over the world.

We are looking for HR Coordinator/Administrator to join our vibrant, fun and supportive HR team in Nottingham city centre. You'll be the first point of call for our employees via phone/emails and you'll have the opportunity to understand about HR policies/procedures working for a great company.
 
This role is initially for 6 months fixed term, with the view to potentially become permanent dependent on business needs and performance.
 
Role Purpose
 
Working as part of a team in our fast paced HR Shared Service Centre and working with the wider HR function you will effectively support the business and our employees through the timely and consistent completion of quality 1st line transactional HR activity. You will provide a professional, high quality HR service to employees and managers; providing advice and guidance over the telephone or via the HR case management system.
 
Accountabilities
  • Deal effectively with 1st line/non escalated queries/complaints via phone or using the case management system
  • Manage cases with an end to end mind-set
  • In line with the Quality Framework understand the needs of customers and continuously seek to improve customer service and resolve queries in the first instance where applicable
  • To use work flows and instructions to complete all allocated requests within process time lines and HR Shared Service SLA’s
  • To manage customer expectations using the most appropriate method of communication
  • To ensure a clear audit trail through the completion of clear and concise notes on the HR case management system
  • Contribute towards the HR Customer Service Delivery strategy, with a view to identifying means of improving performance. Assist in reviewing business processes as necessary
  • Promote HR self-help tools to the business and desktop solutions and coach employees to use these tools effectively in order to improve our service
  • Provide input into the shaping of policies and procedures across the business and work with line managers and the wider HR team to ensure understanding and compliance
  • Contribute to process improvement initiatives and support the writing of the associated documentation, including process maps, work instructions and “How to Guides”
  • Any other tasks deemed necessary within the role as instructed by the Leadership team
Knowledge, Skills and Experience 
 
  • Good understanding of employment legislation, its application and best practice
  • A broad understanding of the HR employee lifecycle
  • Experience of Oracle HR and Payroll systems
  • Strong communication and written skills
  • Proficiency with MS Office (Word, Excel, PowerPoint) Dealing with complex queries and cases and providing resolutions / advice within SLAs
  • Experience of working in a HR Shared Service Centre telephony / HR Advisor role
  • Experience of workflow and case management systems
  • Dealing with complex queries and cases and providing resolutions / advice within SLAs
Competencies
  • Understands the customer, delivering and exceeding their expectations to support our brand reputation and integrity.
  • Inspires, motivates and demonstrates a sense of direction, vision and energy with confidence, trust and commitment to enable teams and individuals to achieve a plan or goal.
  • Develops collaborative and cooperative team working by showing concern, respect and recognition towards those working towards the same goal, building beneficial long-term relationships internally and externally to achieve the desired results.
  • Delivers actions and required results through proactive accountability and responsibility, following through tasks at the pace required in any given situation.
  • Ensures the content and style of both verbal and written communication suits the intended audience and is delivered in a clear, interesting and appropriate way that inspires confidence and enthusiasm from others.
  • Plans ahead realistically, determining and prioritising what needs to happen, how and when, and organises activities / resources to deliver organisational and customer tasks and objectives effectively and on time.
  • Thinks through and considers new/creative ideas, viewpoints and perspectives, understanding and evaluating a situation quickly to visualise a way forward and ensure the right actions are taken.
We think everyone should work for a business that acknowledges you have experience and value and you’ll be part of teams that ensure skills are nurtured, developed and invested in. If you’re looking for an inclusive, supportive and progressive environment to develop – come and join us. For the good of entertainment!
About The Company
At Ladbrokes Coral, we believe we’ve got the best brands in betting and gaming; and the best people behind them too.

There’s never been a more exciting time to join us. Our recent merger combined more than 230 years of heritage and opened up a world of exciting opportunities for the future. With the biggest UK retail estate in the industry, a growing digital business and an ever-expanding international presence, we want to be the world’s best betting and gaming company, where customers want to play and people want to work.

Our Culture As Real As It gets

At GVC we're a diverse team, sharing a commitment to quality and success

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and a benefits package that we're extremely proud of.