Location:
Sofia
Vacancy Type:
Permanent
Brand:
23 (GVC)
About The Role
Bring your customer-first attitude to GVC as a Customer Service representative. The sheer pace and power of the live events and entertainment you’ll be part of has to be experienced to be believed. Play a vital role at the world’s largest sports betting and gaming company. You’ll be in the thick of the action, making sure our VIP customers enjoy an amazing entertainment experience, every day. For the good of entertainment.

Our portfolio of sports betting and gaming companies includes some of the most well-known brands in the industry, such as Ladbrokes, bwin, and Coral. We’ve a huge high street presence with an increasing share of online gaming activity. We take our commitment to safeguarding our customers extremely seriously. We make sure they know their limits and we work with them to make sure everyone enjoys our products and services responsibly.

Are you a real people’s person? Do you have great customer service skills? How about German language skills?

Because right now we at GVC are looking for real team players to provide, chat and email support to our customers.

Our business is fun, and we have a friendly, fast paced, multicultural working environment. Moreover, we reward big: great remuneration package, private medical insurance, comprehensive training, flexible working times, and great learning and development opportunities.

Main responsibilities will involve:

  • Welcoming recently registered customers and guiding through the complete registration process;
  • Taking care of customer enquiries via chat, assessing individual problems and taking appropriate action to ensure that customer needs are met;
  • Pro-actively calling registered customers for various reasons;
  • Reporting on system bugs and general problems experienced by the customers to the specialized departments or CS Management;
  • Escalating suspicious customer activities – to the CS Management and Compliance Departments;
  • Maintaining in-depth knowledge about products and Standard Operating Procedures & financial instruments required to deposit and redeem funds.

Skills and qualification will ideally include:

  • German language proficiency;
  • English language skills to business standard;
  • The ability to perform well in a challenging environment;
  • Strong analytical skills;
  • Basic sales skills;
  • Basic knowledge of Windows OS and MS Office applications; good typing skills.

Please note that this opportunity requires working on flexible shifts.

Sounds interesting?

Then join us!

We offer a diversified range of activities in an international environment as well as a young and dynamic team with ambitious, yet realistic objectives for the future, promoted by an open team and communication culture.

Employee benefits:

  • Competitive remuneration package;
  • 25 days annual leave;
  • Social benefits: personal health insurance, dental allowance, sport activities, food vouchers;
  • Opportunity to join a team of great professionals;
  • Dynamic and friendly work environment;
  • Team building activities.

Ready to get involved? Bring your energy to GVC and you’ll be in the mix from the start. For the good of entertainment. Apply now! 

Our Culture As Real As It gets

At GVC we're a diverse team, sharing a commitment to quality and success

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and a benefits package that we're extremely proud of.