Location:
Gibraltar
Vacancy Type:
Permanent
Brand:
16 (Ladbrokes)
About The Role
Key Responsibilities

Managing day-to-day support of CRM reporting and analytics for our Gaming business – working closely with internal stakeholders.
Handle end to CRM reporting and executional support, proactively identifying areas of improvement and optimisation within our CRM efforts.
Be a champion for analysis and data for CRM across the Gaming business, utilising key models and analytic tools available.
Work directly with CRM executional team to delivery increased performance of our gaming CRM activities.
Work alongside the wider CRM Analytics team to share best practice and grow.
Personable expert who can work comfortably with our BI and Marketing teams, understanding campaign activities plus the data and decisions behind them.
Excellent analytical skills and a proven track record of driving change through business intelligence.
Look for solutions to problems with data.
Ability to quickly grasp new concepts and tools.
Occasional: Provide monthly feedback on team performance to ensure timely and consistent reporting of quality trends

Specialist Skills and Experience Required

Strong SQL skills
Experience with Teradata and MS SQL server 
Experience in CRM analytics, standard processes and techniques
Although applications without gaming experience will be considered, previous knowledge of the sector would be highly beneficial
Experience in working closely with stakeholders, understanding their needs, and present insights and solutions in an informative way
Bachelor’s or Master’s degree in quantitative sciences
Comfortable cleaning and preparing data from large data sets
Experience utilizing tools like Tableau and Power BI
Experience CRM platforms like Salesforce and Optimove.
Thoroughness and attention to detail 
Business standard use of the English language
Experience using Excel at a medium to advanced level
Capability to identify and solve problems when dealing with multiple tasks for different teams when working to a deadline
Target and goal orientated individual with an ability to work under pressure and independently 
Excellent ability to work well within a team environment
Enthusiastic and flexible working attitude
Willingness to adapt to changes and learn new tools
 
Additional Information
The focused expertise of our talented digital teams creates products that millions enjoy. Working in amazing locations, always restless and working at pace to deliver the next gaming trend, they know how to bring it on. We’re GVC, the world’s largest sports betting and gaming company. Here in the sunshine of Gibraltar we’re ready for your bold ideas and energy. For the good of entertainment.
About The Company
Our portfolio of sports betting and gaming companies includes some of the most well-known brands in the industry, such as Ladbrokes, bwin, and Coral. We’ve a huge high street presence with an increasing share of online gaming activity.We take our commitment to safeguarding our customers extremely seriously. We make sure they know their limits and we work with them to make sure everyone enjoys our products and services responsibly.

Our Culture As Real As It gets

At GVC we're a diverse team, sharing a commitment to quality and success

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and a benefits package that we're extremely proud of.