Salary:
Competitive, annual bonus, excellent benefits and relocation package
Location:
Gibraltar
Vacancy Type:
Permanent
Brand:
23 (GVC)
About The Role

Our technology teams won’t settle for second place when it comes to keeping millions of customers up with the action. That’s why we give them the best resources to work with. Bring your focused expertise and drive to a business that will give you the freedom to innovate and explore. Join GVC  and grab your opportunity to make things better for millions of sports betting and gaming customers worldwide. For the good of entertainment.

As Product Manager – CS Tools, you will be part of a team that helps build tools that manage, innovate and optimize the way we deliver excellent customer service across the GVC Group. You will be working very closely with the Product owner, CS teams, engineers and data experts in a fast moving and exciting environment. You will be responsible for transforming the Customer Service product strategy into product delivery, driving the achievement of results defined with a major focus on requirement analysis and engineering.

Secondary to delivering successful results, you will be also be responsible for effectively managing operational issues and bugs that may have dependencies on 3rd party and/or internal tools to ensure that they are resolved quickly to minimise any impact on customers and drive service excellence.

Responsibilities:

  • Product Management
    • Working with Product Owner to prepare roadmaps, contribute ideas, identify opportunities and define functional requirements in the product backlog
    • Groom epics into user stories related to product area and confirm readiness for sprint planning
      • Derives input for enhancement and maintenance of existing product/features
    • Filling the gap between high level product requirements and concepts and define clear specifications that will guide the delivery plan. (functional and non-functional requirements)
  • Requirements engineering
    • Writes detailed scopes and user stories and provides clarifications on the user stories for the development team
    • Creation/maintenance and management of requirements in VersionOne.
    • Lead User Acceptance Testing (alignment with delivery team and product owner)
    • End user training + training material (internal tools), assisting in briefing for product marketing
    • CS alignment and briefing
    • Text and translations incl. user help and Terms and Conditions
    • Be an advocate for user experience and a promoter of user experience-driven and player journey focused work throughout the team and the whole company.
    • Co-ordination of dependencies between tasks, scrum teams or projects
    • Maintenance and enhancements <-- ensures steady development of existing product within defined budget for it
    • Conception (being part of conception phase) – concept overview + high level requirements
  • Working with Scrum teams
    • Responsible for clarification of open topics with product owner/ Business analysts
    • Working with scrum teams and participating in their ceremonies (Grooming, planning, reviews)
    • Alignment with other backlogs (functional level)
    • Review (functional) test cases
    • Derive and publish Root cause analysis of bugs that cannot be resolved by Lean Operations (DevOps)
    • Bridging between worlds (Product, Operational units, Scrum team, different locations, …)

Our Culture As Real As It gets

At GVC we're a diverse team, sharing a commitment to quality and success

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and a benefits package that we're extremely proud of.