Vacancy Type:
23 (GVC)
About The Role

This role is responsible for conducting detailed, investigative reviews on larger customers to assess verification, source of funds and sustainability.

The role will work closely with Responsible Gambling and VIP to ensure that a holistic view of the customer is taken, whereby both responsible gambling and the customer’s legitimate source of funds are clarified.

In addition, this role will support and handle escalations from the AML team based in Manila and/or where a further, more senior review is required.

Key Responsibilities

  • Produce detailed, investigative, customer reviews with clear, accurate and detailed case files.
  • Work closely with the VIP teams and Account Security team to ensure that the source of funds for our customers is legitimate.
  • Raise SARs (Suspicious Activity Reports) where suspicious activity has been identified, with associated reporting to Compliance teams.
  • Produce regular reports showing team activity and status against set KPI’s.
  • Maintain open and transparent communication within the team
  • First point of escalation within the team
  • Business contact out of core hours
  • Support the Manila offshore AML team through subject matter expertise, quality reviews and general help and support for any queries.
  • Any other duties as required by management
Qualifications and Educational Requirements
  • Must possess a High School Diploma, Vocational Diploma / Short Course Certificate, Bachelor’s Degree, any field.
Specialist Skills and Experience Required
  • Previous experience within a KYC/CDD/AML role required.
  • Proven experience of detailed, investigative and analytical working practices.
  • Experience of carrying out process driven procedures.
  • Understanding of the CNP (Card not present) environment.
  • Previous experience of report writing would be beneficial.
  • Some knowledge of the betting and gaming industry.
  • Must be detail orientated and analytical.
  • Ability to problem solve under pressure.
  • Excellent communication skills.
  • Proficient in MS Office – Word, Excel and PowerPoint.

Our Culture As Real As It gets

At GVC we're a diverse team, sharing a commitment to quality and success

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and a benefits package that we're extremely proud of.