Location:
Gibraltar
Vacancy Type:
Permanent
Working Pattern:
9-6, Mon-Fri, 40h working week
09 Feb 2020
Brand:
06 (Coral)
About The Role
Purpose of Role:
 
The Live Casino executive is responsible for executing the Promotional and CRM plans to incentivise, reward, develop and increase the loyalty of Coral or Ladbrokes Live Casino players, as well as encouraging cross sell from other products.

The role will also support the Live Casino Manager with all Coral or Ladbrokes Live Casino Operational tasks including preparing and planning for new product launches, studio and dealer management,customer escalations, table limits, lobby management, large win/loss monitoring, cross sell and KPI reporting.
 
Key Responsibilities:
  • Working closely with the Live Casino Manager to produce the Weekly & Monthly promotional plan for both brands.
  • Responsible for updating the Marketing Plan and its day to day execution.
  • Day to day content management of Coral or Ladbrokes Live Casino to ensure that the correct and most timely messages are always briefed in to ensure site is up to date and market competitive
  • Regular reporting of promotional performance, costs and ROIs
  • Delivery of competitive benchmarking of promotions and ensuring that the Marketing Plan is adapted to respond to competitor activity
  • Delivery of the monthly promotions schedule and setting up campaigns. This includes creative concepts, mechanics, and pay out structures as well as briefing Gaming Promotions, CRM, Creative, Performance Marketing, CS, Operations, Content and any other relevant party
  • Creation and sign-off of creative briefs for Promotional campaigns and Product launches
  • Working closely with the CRM team to ensure smooth delivery of all promotional communications to our customers
  • Working closely with the Lobby Managers & Content team to ensure Live Casino games are promoted to the correct customers on site, including game positioning and promotion inclusion
  • Collaborating with Brand and Performance teams to promote Product Launches & Promotional campaigns attractively and across all relevant digital channels
  • Working closely with Xsell managers to ensure strong communications and bonus strategy to introduce and retain sports players to Live Casino
  • Alignment with Gaming Promotions team to ensure all activity is integrated & complimentary
  • Collaborate with business centers of excellence areas to provide information, support and assistance on Lve Casino as required.
  • Assisting with operational tasks for other sportsbook brands
  • Assisting with the training and development of new team members
Specialist Skills and Experience
  • Previous experience working within the gaming sector
  • Promotions/Marketing experience strongly preferred
  • Exemplary written and spoken English
  • Detail focused but able to see the “big picture” and maintain progress, as well as multitasking capabilities
  • Knowledge of Playtech systems including IMS preferred
  • Experience using Jira and/or Confluence beneficial
  • Knowledge of customer servicing and retention strategies
  • Ability to work effectively as part of both small teams and larger formal groups
  • Good IT skills including strong experience of Microsoft Office; Word, Excel and PowerPoint
  • Excellent communication, interpersonal skills, time management and organization skills.
  • Ability to come up with ideas/concepts and suggestions/improvements and follow these through to implementation
Competencies/Behaviours:
  • Passion
  • The ability to build strong relationships and communicate effectively
  • Self-motivated with strong organisation skills
  • Happy to work autonomously or part of team
  • The ability to adapt and learn
  • Ability to deal with tough situations in a calm and professional manner
 
 
Additional Information

Diversity and Equal opportunities:

GVC is committed to creating an inclusive environment where everyone is treated fairly. We respect and encourage diversity and strive to ensure that individuals receive equal treatment in all aspects of their employment.

Our Culture As Real As It gets

At GVC we're a diverse team, sharing a commitment to quality and success

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and a benefits package that we're extremely proud of.