Field Based
Vacancy Type:
23 (GVC)
About The Role

At GVC, our Retail Managers are great listeners, part of their local community, helping everyone be part of the entertainment we provide. They keep it real. Bring your character to a Retail Operations Manager role in Cheltenham and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career. For the good of entertainment.

Our portfolio of sports betting and gaming companies includes some of the most well-known brands in the industry, such as Ladbrokes, bwin, and Coral. We’ve a huge high street presence with an increasing share of online gaming activity. We take our commitment to safeguarding our customers extremely seriously. We make sure they know their limits and we work with them to make sure everyone enjoys our products and services responsibly.

To operationally direct a team of Ladbrokes and Coral Area Managers in the development & delivery of Service & Standards with a focus on delivering profit through people, both in terms of colleagues & customers.

  • Develop & propose an annual business plan for the sub-region that will support the overall regional plan
  • Implement the approved business plan by ensuring visibility of  leadership in shops to meet all objectives & financial, people, operational & service based targets
  • To lead & deliver the Regional ‘People Plan’ which focuses on engaging, developing & optimising the output of all human resources in sub-region
  • To coach, engage and motivate colleagues, securing the delivery of  talent, development & succession plans across the sub-region ensuring a pipeline of high performing talent at all times
  • To provide effective leadership, development & performance management across the sub - region ensuring that performance management targets are met & remedial and supportive action is taken quickly where performance falls short
  • Monitor ongoing process & continuous improvement activity driven by achieving & exceeding customer expectation, delivering on service and standards
  • Continually seek & promote innovative ways of delivering the Gross Win and NGR in order to maximise profitability, both in the short & long term
  • Manage all cost lines (particularly  personnel costs) within the budget & ensure all margin protection processes are implemented effectively to maximise profitability
  • Take the appropriate action to ensure the consistent delivery of the required ROI through upgrades, transfers & new licences
  • Ensure that all activity within the sub-region complies with the requirements of the Gambling Commission, local authorities,  the Company’s operating licence and Health & Safety, in order to minimise risk & protect both customers & the reputation of the business
  • Communicate with impact, pitching at the right level, to ensure that all messages & strategies are understood and successfully implemented by Area Managers & Shop Managers.
Qualifications and Educational Requirements:
  • Excellent people management skills and an ability to influence and negotiate at all levels
  • Substantial experience of, and the ability to work in, a multi-site betting/leisure/retail/hospitality environment within a Middle Management capacity.
  • To hold and maintain a Personal Management Licence (PML) as issued by the Gambling Commission (which incorporates an application to the Disclosure & Barring Service). This requires the individual to develop and maintain a sound knowledge of all current industry matters linked with the Gambling Act's three licensing objectives
  • A strong track record of managing multi-site estate driving profit, growth and brand.
  • Experience of building, managing and leading, high-performance teams with a strong track record of performance management.
  • Ability to develop cross-functional and cross-border relationships effectively and quickly. 
  • Ability to demonstrate directive and inspirational leadership skills whilst being a team player.
  • Strong demonstrable communication skills (both written and verbal).
  • Ability to develop a strong and practical set of controls and processes.
 Ready to help keep it real? Bring your personality and be part of the fun. For the good of entertainment!

Our Culture As Real As It gets

At GVC we're a diverse team, sharing a commitment to quality and success

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and a benefits package that we're extremely proud of.