Vacancy Type:
23 (GVC)
About The Role

Role Purpose

Assist the Escalations Team and Legal Team with the Data Subject Access Request process. Keeping track of the incoming DSAR’s and Time Line involved to ensure efficient running of this process.

Extracting and redacting all required information.

 Key Responsibilities:

  • Assist Escalations Team with new DSAR’s coming through
  • Undertake searches on customers data
  • Extract the required documents/contacts ie letters, phone calls, emails
  • Extracting and redacting the required data to comply with the DSAR
  • Reviewing all documents and categorising them efficiently and accurately
  • Recording / Logging new requests that come through to the Teams
  • Being aware of the deadlines for each DSAR case and within remit ensuring that this is adhered to.
  • Assisting with and responding to standard escalated complaints
  • Assisting the Credit Team with Administrative Tasks where necessary.
Qualifications and Educational Requirements
  • Intermediate user of Microsoft Office, including MS Excel/Word.
Specialist Skills and Experience Required
  • Accuracy
  • Previous CS experience preferred but not essential
  • Previous experience in handling DSAR requests and/or customer complaints/escalations preferred but not essential
  • Excellent communication skills
  • Attention to detail

Our Culture As Real As It gets

At GVC we're a diverse team, sharing a commitment to quality and success

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and a benefits package that we're extremely proud of.