Salary:
£17,400 to start
Location:
Stratford
Vacancy Type:
Permanent
Brand:
23 (GVC)
About The Role
 

About the role

We’re looking to recruit a confident and enthusiastic Customer Care Advisor to respond to complaints/queries which are related to Retail Shops. This role will join our dedicated Customer Care Team in Stratford.

Some of your key responsibilities in this role include;

•             Provide our retail customer base with a service which continually exceeds expectation

•             Actively listen, communicate and understand our customer needs by building effective and sustainable relationships

•             Maintain a consistent and professional approach to all our customers

•             Effectively navigate the systems to quickly and efficiently answer customer enquiries

•             Constantly review and digest all communication and information sources to maximise knowledge and skills

•             Take ownership of personal development to strive for continual improvement

•             Ensure customer records are accurate and reflect current status and remain confidential at all times when handling customer contacts.

•             Adopt and adhere to rules and conditions relating to compliance relevant to our business. E.G Self-exclusion/Reinstatements and Breach

 

So if you love sport as much as we do, deliver an excellent customer experience, have great communication skills , then working with LadbrokesCoral Customer Care could be right for you!

Additional Information
 

We operate on a shift basis in order to cover the shop opening hours:

Monday to Saturday 8:30am to 21:30pm

Sunday 10:30am to 21:30pm.  All applicants will be required to cover these shifts.

We work on a rota basis which will change weekly.

About The Company
 
As a global employer, GVC is committed to providing a motivating and inclusive workplace. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, we want to hear from you. Our diverse internal networks provide the support for you to Get Involved in GVC life and for you to support others to Do What’s Right, all For The Good Of Entertainment.

Our Culture As Real As It gets

At GVC we're a diverse team, sharing a commitment to quality and success

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and a benefits package that we're extremely proud of.