min 61.000
Vacancy Type:
03 (Bwin)
About The Role
Our technology teams won't settle for second place when it comes to keeping millions of customers up with the action. That's why we give them the best resources to work with. Bring your focused expertise and drive to a business that will give you the freedom to innovate and explore. Join bwin (a part of GVC) as an ITSM Expert in Vienna and grab your opportunity to make things better for millions of sports betting and gaming customers worldwide. For the Good of Entertainment.

As an ITSM Expert you will be responsible for development, continuous improvement and operational management of the following assigned ITSM processes, including planning and co-ordinating of all activities required to carry out, monitor and report on the processes:

  • License Management
  • Contract Management
  • Demand Management

Your main role will be to enable effective collaboration and efficient, reproducible procedures within all Technology relevant areas using determined methods in order to meet compliance and regulatory requirements, to minimize risks and work out competitive advantages.

Liaising with all parties involved in the process development lifecycle- all Technology relevant areas and key contacts in Operations and Business areas. 

Your Arena:
  • Identify and prioritize License needs
  • Work closely with Technology teams and Tech procurement to gather the information that is needed for building a base for HW and SW License management
  • Establish a lean License mgmt process (HW and SW)
  • Evaluate status of Licenses and Contracts and coordinate activities on renewal/ decommissioning
  • Identify and integrate relevant systems and tools that can be utilized for keeping License data updated accordingly (e.g. for License audits, HW maintenance contracts)
  • Monitor the License limits and maintenance contract expiration dates
  • Implement automated reports and alerts
  • Work closely with the ITSM expert Config/ Asset/ Capacity mgmt. to match our business needs and enable proper planning of HW and SW resources
  • Assist Tech Project mgmt with planning HW and SW resources
  • Prepare reports and contribute to annual budget planning
  • Establish a lean Demand mgmt. process
  • Propose KPIs and provide reports
  •  Monitor the process flow and manage congestions and quality violations on a regular basis
  •  Communicate process updates to stakeholders and train current and new users in respective departments to increase overall productivity
  •  Govern processes and continuous improvement of ITSM processes, including the following:
  • License Management
  • Demand Management
  • Contract Management 
Your Entrance Ticket:
  • Excellent knowledge of Technology systems and tools (e.g. monitoring, DC, DevOps), tools capabilities and utilization of relevant tools
  • Long-term expertise in the field of Technology support and delivery, processes and/ or Technical Compliance
  • Familiar with contract terms in general, support and licence contract terms and agreements
  • A good level of understanding of controlling/ budgeting methods and terms
  • Excellent organizing and problem-solving skills
  • Accuracy
  • IT service management skills and ITSM certification (e.g. ITIL foundation)
  • Service and customer orientated person
  • Interpersonal skills, capable of communicating with cross-location and cross-functional teams
  • Driven, robust, self-motivated, delivery focused and to challenge and be challenged
  • Having the ability to persuade people to follow process and procedures
  • Analytical and reporting skills
Would be a Plus:
  • Experience working with geographically dispersed teams
  • IT experience in an online gaming or e-business company
  •  Experience of working in an agile/lean organization
Our portfolio of sports betting and gaming companies includes some of the most well known brands in the industry such as, Ladbrokes, Bwin and Coral. We've a huge high street presence with an increasing share of online gaming activity. We take our commitment to safeguarding our customers extremely seriously. We make sure they know their limits and we work with them to make sure everyone enjoys our products and services responsibly.
Ready to bring it on? Bring your resilience to GVC and you can be bold. For the Good of Entertainment, Apply Now!
About The Company
As a global employer, GVC is committed to providing a motivating and inclusive workplace. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, we want to hear from you. Our diverse internal networks provide the support for you to Get Involved in GVC life and for you to support others to Do What’s Right, all For The Good Of Entertainment.

Our Culture As Real As It gets

At GVC we're a diverse team, sharing a commitment to quality and success

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and a benefits package that we're extremely proud of.