Location:
Gibraltar
Vacancy Type:
Permanent
Brand:
23 (GVC)
About The Role

As Product Manager – Payments Performance Assurance, you will be part of a team that optimize, maintain and improve flawless payment flows, guarantee excellent and best in class customer experience during the payment processing across GVC product suite and services in different markets.

You will talk on a regular basis with external payment suppliers, run market comparisons and bench markings to transform the Payments product into a market leading position. Together with your team you will identify and ensure arias of improvements. The definition of requirements analysis and engineering product delivery across our markets will be critical for success.

You will be working very closely with the Head of Payments & Compliance Product Management, engineers and data experts in a fast moving and exciting environment.

On the delivery of successful results, you will be responsible for effectively managing and reporting operational payments related issues on a regular bases and bugs that may have dependencies on 3rd party and/or internal tools to ensure that they are resolved quickly to minimize any impact on customers. Set up a regular reporting and demonstration of improved processes will be key.

Main Responsibilities:

Product Management 

  • Market/competitor analysis run bench marking exercises to identify the gaps in offering or UX; and analyse the KPIs to identify opportunities for optimization. You will talk on a regular basis with external payment suppliers/financial institutions and transform the Payments product into a market leading position.
  • manage and report operational payment processing related issues and improvement on a regular basis to the senior leadership team.
  •  Working with Product Owner to prepare roadmaps, contribute ideas, identify opportunities and define functional requirements in the product backlog
  • Groom epics into user stories related to product area and confirm readiness for sprint planning
  • Derives input for enhancement and maintenance of existing product/features
  • Filling the gap between high level product requirements and concepts and define clear specifications that will guide the delivery plan. (functional and non-functional requirements)

Requirements engineering 

  • Write detailed scopes and user stories and provides clarifications on the user stories – for the team
  • Creation/maintenance and management of requirements in VersionOne.
  • Lead User Acceptance Testing (alignment with delivery team and product head)
  • End user training + training material (internal tools), assisting in briefing for product marketing
  • CS alignment and briefing
  • Text and translations incl. user help and Terms and Conditions
  • Be an advocate for user experience and a promoter of user experience-driven and player journey focused work throughout the team and the whole company.
  • Co-ordination of dependencies between tasks, scrum teams or projects
  • Maintenance and enhancements <-- ensures steady development of existing product within defined budget for it
  • Conception (being part of conception phase) – concept overview + high level requirements

Working with Scrum teams

  • Responsible for clarification of open topics with product head/ Business analysts
  • Working with scrum teams and participating in their ceremonies (Grooming, planning, reviews)
  • Alignment with other backlogs (functional level)
  • Review (functional) test cases
  • Derive and publish Root cause analysis of bugs that cannot be resolved by Lean Operations (DevOps)
 
Skills/Experience:

  • Understanding of ecommerce and the payments industry
  • 3+ years of experience in a Product Manager or an Agile Business Analyst role preferably within Payments.
  • Experience of working on multiple projects and with tight deadlines
  • Good communication, organizational, teamwork, interpersonal skills and multi-cultural diversity are essential
  • Good technical understanding <-- "software engineering/business informatics" as educational background <-- 5 years practical experience
  • Good understanding of gaming business, payment systems, and user experience
  • A strong argument for an engineering background in the field we are in (e-gaming): a big part of defining a successful product is in understanding technology and seeing how it might be applied to help solve a relevant problem or exploit a certain (future) opportunity
  • Data-driven and detail-orientated with good analytical, problem-solving skills
  • Ability to present business and technical issues (small or large audiences), ideas, and recommendations clearly in verbal, written and presentation formats
  • Proven ability to work effectively with international, cross-functional teams and to internalize new processes and developments in a highly dynamic industry
  • Basic project management skills
  • Proven ability to work effectively with international, cross-functional teams and to internalize new processes and developments in a highly dynamic industry
  • Ability to support business cases creation, detailed functional specifications and wire frames, with an excellent track record of developing, launching, and marketing online products
  • Proven track record in requirements engineering ß 5 years of practical experience
  • Good analytical, modelling and writing skills - convey the message in the shortest possible way to communicate information effectively to customers, managers, and technical staff
  • Interviewing skills - to talk with individuals and groups about their needs and ask the right questions to surface essential requirements information
Additional Information
You could say diversity is key – we do! That’s why we ensure all our people are as diverse as our products. We have specialists from within industry to outside of industry, trainees to apprentices, and juniors to seniors - we have it all. With methodical, diligent instincts, you can help our business grow!
 

Everyone at every level has a unique responsibility to drive positive development and ultimately push the business to the next level. Our people are enthusiastic, driven and smart all with an entrepreneurial flair that we feel delivers excellent results to our customer the world over. Our Legal teams work with every department to ensure safe and consistent business practice.

We think everyone should work for a business that acknowledges you have experience and value and works to ensure your skills are nurtured and developed. If you’re looking for an inclusive, supportive and progressive environment, full of highly skilled teams who learn from each other daily – come and join us. For the good of entertainment. Apply now!

About The Company
As a global employer, GVC is committed to providing a motivating and inclusive workplace. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, we want to hear from you. Our diverse internal networks provide the support for you to Get Involved in GVC life and for you to support others to Do What’s Right, all For The Good Of Entertainment.

Our Culture As Real As It gets

At GVC we're a diverse team, sharing a commitment to quality and success

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and a benefits package that we're extremely proud of.