Salary:
Competitive, annual bonus, excellent benefits and relocation package
Location:
Gibraltar
Vacancy Type:
Permanent
Brand:
23 (GVC)
About The Role

Purpose of Role: 

Within GVC’s Product Analytics & Optimisation team your role is to utilise data from customer feedback features, behavioural tracking and scoring models to identify customer pain points, and support Customer Experience teams to deliver optimal intuitive journeys as well as define, agree and implement metrics to track Customer Satisfaction score.

This will require you to query various data sources to extract and prepare behavioral and transactional datasets for support of your analysis

You will perform analysis on large data sets and apply modelling techniques, identifying data patterns and trends, share reports and compile recommendations and drive optimisation opportunities for the teams you work with. 
 
Key Responsibilities:


Carry out insight projects and analysis
Translate requirements into meaningful KPIs and standardised reports to monitor and drive the product and operational effectiveness
Collect, organise, analyse and interpret data and statistical information to extrapolate behaviour and patterns from the data that will provide insights, direction and use cases back to the business using SQL and visualization tools such as Tableau
Understand customer journeys data footprints and explain the story behind the numbers
Identify improvement opportunities and recommend sustainable alternatives on player journey, customer experience and conversion via data analysis and feedback learnings in ongoing and recurring reporting
Prepare data set for the analysis by querying the various data sources and data services
Provide inputs to Operations and Product on the conversion of analysis findings into actions
Monitor trends behind the Customer Experience standard KPIs, alerting on trends that could become issues
Understand key business measures and support product development & operational units in the use of these measures
Evaluate product related data points and recommend ways to improve how information is collected, analysis how product consumes the data to make better informed decisions

Knowledge & Experience & Skills 
Essential:
Strong skills in the areas of tracking-, analytics, analysis and website optimisation
Analytical ability to derive value from data
Proficient in the use of SQL and similar languages (such as python)
Self-driven investigative skills (knows tools, knows how to use them when and how to create a certain result)
Ability to turn complex concepts into actionable recommendations
Ability to provide data insights around a customer journey / experience
High attention to detail and keen eye for accuracy
Ability to make recommendations based on complex multilevel data
Good understanding of A/B testing, UX and conversion best practices
Ability to work within a team
Logical approach to problem solving
High level of numeracy
Good work ethic
strategic and critical thinking
Strong communication skills to communicate results of analysis and educate business of the findings (and fluent in both written and spoken English)
Experience in data visualization tools like Tableau, Microstrategy, Web Tracking Tech like Adobe Analytics, Google Analytics, A/B and Experience Testing Tools like Maxymiser, Qubit, Adobe Target

Desired:
Proven track record in Product Optimisation
Experience using Web Tracking tools
Up to date knowledge and interest in e-commerce
understanding importance of Customer Experience
Involvement in development of standard metrics for Customer Experience 
Experience in Customer Experience tools like Decibel Insight, Quantum Metrics, Contentsquare or Full Story and the insight they can provide 

Competencies / Behaviours:

Produces results
Self-Aware
Willingness to learn
high maturity level in self (time) management

 
About The Company
As a global employer, GVC is committed to providing a motivating and inclusive workplace. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, we want to hear from you. Our diverse internal networks provide the support for you to Get Involved in GVC life and for you to support others to Do What’s Right, all For The Good Of Entertainment.

Our Culture As Real As It gets

At GVC we're a diverse team, sharing a commitment to quality and success

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and a benefits package that we're extremely proud of.