Location:
Sofia
Vacancy Type:
Permanent
Brand:
23 (GVC)
About The Role
This role is all about your contribution to the set-up, implementation, development and monitoring of responsible gaming and compliance policies. You will have a key function in satisfactory complaint settlement within our international Customer Service. Furthermore, you will provide expertise to other units within the GVC group on topics falling into the mentioned areas.

Your responsibilities: 
  • Handling and assessment of customer cases falling into responsible gaming field while contributing to the development of the operative framework 
  • Settlement and prevention of major complaints from customers  
  • Provide consulting and expertise to Customer Service and within the group on operative matters with legal, regulatory and compliance implications 
  • Contribute to internal and external audits  
  • Coordinate the teams contribution to relevant CS and company-wide projects
Your profile: 
  • Interest and/or experience in Responsible Gaming, legal matters, mediation, risk management, anti-money laundering, compliance or other industry regulatory environment will be considered an asset
  • High level of English and good level in any other additional language
  • Good team player
  • Analytical mind and high quality awareness 
  • Proactive, flexible and stress resistance personality 
  • Excellent communication, networking and conflict management skills  
  • Motivated personality able to cope with complexity
Desirable:
  • Customer service experience 
Sounds interesting? 
Then join us!

We think everyone should work for a business that acknowledges you have experience and value and works to ensure your skills are nurtured and developed. Looking for an organisation where the value of high-quality BI and data driven decisions is truly valued – come and join us. For the good of entertainment. Apply now!

Our Culture As Real As It gets

At GVC we're a diverse team, sharing a commitment to quality and success

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and a benefits package that we're extremely proud of.