Location:
Gibraltar
Vacancy Type:
Permanent
Working Pattern:
3pm-12am as will be supporting South America
Brand:
01 (Betboo)
About The Role

Bring your customer-first attitude to GVC as a Customer Service representative. The sheer pace and power of the live events and entertainment you’ll be part of, has to be experienced to be believed. Play a vital role at the world’s largest sports betting and gaming company. You’ll be in the thick of the action, making sure our customers enjoy an amazing entertainment experience, every day. For the good of entertainment.

Our portfolio of sports betting and gaming companies includes some of the most well-known brands in the industry, such as Betboo, Ladbrokes, bwin, and Coral. We’ve a huge high street presence with an increasing share of online gaming activity. We take our commitment to safeguarding our customers extremely seriously. We make sure they know their limits and we work with them to make sure everyone enjoys our products and services responsibly.

Key Responsibilities

• Receive and process Boleto Release requests from Brazilian customers on Betboo

• Compliance with anti-fraud procedures pre-established and standardized by the company

• Reach the goals and objectives proposed by supervision such as metrics and promotional dynamics

• Analyse and evaluate customer financial history and the proof of payment sent by the customer, following the correct process and avoiding bad debts, perform the corresponding analysis of the proof of payments in time.

• Provide award winning standard service across all contact channels when required through all communication channels whilst maintaining service levels and efficiencies

• Improve and optimise customer value through maximising customer conversion and retention opportunities utilising company marketing initiatives and the ‘Sales through Service’ mentality

• Proactively escalate any issues to ensure the customer receives a resolution to their problem

Specialist Skills and Experience Required 

• A team player with a great attitude and desire to help our customers

• Contact Centre and Customer Service Experience – an advantage

• Gaming and Sports product knowledge advantageous

• Fluent/Native in Portuguese – written and spoken

• Fluent in English – written and spoken

• Ability to work flexibility over various shift patterns

• Confidence to interact with customers through a variety of communication methods including voice and email with the ability to multi-task

Ready to get involved? Bring your energy to GVC and you’ll be in the mix from the start. For the good of entertainment. Apply now! 
About The Company
 As a global employer, GVC is committed to providing a motivating and inclusive workplace. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, we want to hear from you. Our diverse internal networks provide the support for you to Get Involved in GVC life and for you to support others to Do What’s Right, all For The Good Of Entertainment.

Our Culture As Real As It gets

At GVC we're a diverse team, sharing a commitment to quality and success

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and a benefits package that we're extremely proud of.