Salary:
min. 23800
Location:
Vienna
Vacancy Type:
Permanent
Brand:
03 (Bwin)
About The Role

Bring your customer-first attitude to bwin, a part of GVC, as a Customer Service representative in Vienna. The sheer pace and power of the live events and entertainment you’ll be part of has to be experienced to be believed. Play a vital role at the world’s largest sports betting and gaming company. You’ll be in the thick of the action, making sure our customers enjoy an amazing entertainment experience, every day. For the good of entertainment.

Life should be fun. Don’t work in a boring place. Join us!

We truly believe that our customers are the most important for us. We're looking for real team players representing our company in front of the customers, helping them to enjoy our websites and products.

Your arena:

  • Handling customer inquiries via chat/e-mail/phone
  • Working in coordination with other teams based in different locations that share similar objectives
  • Assessing individual issues and taking appropriate action, including escalations, to ensure customer needs are met
  • Understanding Standard Operating Procedures and delivering service / quality standards to agreed level 

Your entrance ticket:

  • Big flexibility and willingness to work in shifts
  • German and English language skills to a business standard
  • Excellent written and verbal skills as well as high interpersonal skill level
  • Good communication and organizational multi-tasking skills together with a team player mentality in a diverse cultural and ongoing changing environment
  • General computer knowledge (MS Office, Internet)
Additional Information

Your win:

  • Awesome, highly motivated team
  • Shift allowances and lunch vouchers are available 
  • A permanent work contract for 40 hours
  • Strong focus on the personal and professional development, including in-house mentorship and e-learnings
  • A modern and dynamic working environment in the heart of Vienna
  • Relocation package
  • Team Spirit: events (e.g. Action Day, Roof-top BBQ party), team-building (e.g. EOY Party), sports activities (e.g.yoga, football) and pro-bono activities
About The Company
Our portfolio of sports betting and gaming companies includes some of the most well-known brands in the industry, such as Ladbrokes, bwin, and Coral. We’ve a huge high street presence with an increasing share of online gaming activity. We take our commitment to safeguarding our customers extremely seriously. We make sure they know their limits and we work with them to make sure everyone enjoys our products and services responsibly.
 
Ready to get involved? Bring your energy to GVC and you’ll be in the mix from the start. For the good of entertainment. Apply now!  
 
 

Our Culture As Real As It gets

At GVC we're a diverse team, sharing a commitment to quality and success

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and a benefits package that we're extremely proud of.