Location:
Gibraltar
Vacancy Type:
Permanent
Brand:
16 (Ladbrokes)
About The Role

At GVC, we do things our own way, with our own personality and attitude, For the Good of Entertainment. We are a leading, global, digital gaming and gambling business and are constantly looking to push boundaries and develop the industry making digital gaming and gambling more enjoyable for all our customers.

The Bingo Promotions and Operations Executive is responsible for the implementation of bingo related operations and promotions activity within the Ladbrokes and Coral Bingo team.

The Bingo Promotions and Operations Executive will report directly to the Bingo Promotions and Operations Manager.

Key Responsibilities
Working closely with the Bingo Operations and Promotions Manager to produce the Weekly & Monthly Promotional Plan for both brands.
Responsible for updating the Promotional Plan and its day to day execution.
Regular reporting of Promotional performance, costs and ROIs
Delivery of competitive benchmarking of promotions and ensuring that the Promotional Plan is adapted to respond to competitor activity
Delivery of the monthly promotions schedule and setting up campaigns. This includes creative concepts, mechanics, and pay out structures as well as briefing Gaming Promotions, CRM, Creative, Performance Marketing, CS, Operations, Content and any other relevant party
Creation and sign-off of creative briefs for Promotional campaigns and Product launches
Management of bonuses on GVC back office and bonus tools, creating bonus schemes and reviewing performance.
Monitoring and reviewing the bingo products across all channels to ensure the best possible customer experience.
Reviewing operational processes and finding optimal solutions for streamlined working.
Ensuring all third party bonus tools are being optimised and used to their full potential. 
Provide regular and detailed analysis of player activity as directed by the Bingo Promotions and Operations Manager.
Acting as second line support to the Customer Services Team across all brands including operational escalations, responsible for managing the escalation of issues in a timely and considered manner.
Alignment with Gaming Promotions team to ensure all activity is integrated & complimentary 
Working closely with the CRM team to ensure smooth delivery of all promotional communications to our customers
Collaborating with Brand and Performance teams to promote Product Launches & Promotional campaigns attractively and across all relevant digital channels
Working closely with Xsell managers to ensure strong communications and bonus strategy to introduce and retain sports customers

Specialist skills and experience
Previous experience working within the gaming sector
Promotions/Marketing experience strongly preferred
Exemplary written and spoken English
Detail focused but able to see the “big picture” and maintain progress, as well as multitasking capabilities
Experience using Jira and/or Confluence beneficial
Knowledge of customer servicing and retention strategies
Ability to work effectively as part of both small teams and larger formal groups
Good IT skills including strong experience of Microsoft Office; Word, Excel and PowerPoint
Excellent communication, interpersonal skills, time management and organization skills.
Ability to come up with ideas/concepts and suggestions/improvements and follow these through to implementation

Competencies / Behaviours
Passion 
The ability to build strong relationships and communicate effectively
Self-motivated with strong organisation skills
Happy to work autonomously or part of team
The ability to adapt and learn
Ability to deal with tough situations in a calm and professional manner
Additional Information
The focused expertise of our talented digital teams creates products that millions enjoy. Working in amazing locations, always restless and working at pace to deliver the next gaming trend, they know how to bring it on. We’re GVC, the world’s largest sports betting and gaming company. Here in the sunshine of Gibraltar we’re ready for your bold ideas and energy. For the good of entertainment.
 
Our portfolio of sports betting and gaming companies includes some of the most well-known brands in the industry, such as Ladbrokes, bwin, and Coral. We’ve a huge high street presence with an increasing share of online gaming activity.We take our commitment to safeguarding our customers extremely seriously. We make sure they know their limits and we work with them to make sure everyone enjoys our products and services responsibly.
About The Company
As a global employer, GVC is committed to providing a motivating and inclusive workplace. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, we want to hear from you. Our diverse internal networks provide the support for you to Get Involved in GVC life and for you to support others to Do What’s Right, all For The Good Of Entertainment.

Our Culture As Real As It gets

At GVC we're a diverse team, sharing a commitment to quality and success

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and a benefits package that we're extremely proud of.