Location:
Sofia
Vacancy Type:
Permanent
Brand:
03 (Bwin)
About The Role

We have an excellent opportunity for a detail oriented and achievement driven person to join one of our teams as Trading Control Operator. The position calls for a responsible team player with an interest in sport disciplines and some understanding of rules and current events. Applicants must have a high degree of personal commitment, initiative and willingness to learn with unrestricted flexibility when it comes to working shifts.

Key Responsibilities:

  • Own issues on behalf of the Trading department. Ensuring issues are raised to the appropriate technical team;
  • Carry out initial investigation to ensure the correct Trading process was followed;
  • Determine and document the impact and scale of all issues raised;
  • Ensuring the Head of Trading Control is aware of all key issues and major incidents;
  • Communicating issues, workarounds and downtimes to all relevant stakeholders and managing their expectations accordingly;
  • Recognising patterns within known issues and suggesting solutions to help drive improvement across the trading floor;
  • Providing concise summaries of errors to Heads of relevant Trading teams for performance management purposes;
  • Undertaking Quality Assurance to ensure that we are offering an optimal service to our customers;
  • Reporting any QA issues to the relevant team to ensure speedy resolution;
  • Raising any long-term issues affecting QA to the appropriate development/support team;

Knowledge & Experience & Skills:

  • Excellent English language skills;
  • Solid ability in escalating issues in a concise and quick manner;
  • Strong communication skills (Verbal, written and presentation);
  • Ability to summarise complex data in a succinct and easy to understand manner;
  • Highly motivated and organised;
  • Ability to undertake complex tasks quickly and thoroughly;
  • Knowledge of major sports will be a great plus;
  • Be able to prioritise under pressure in accordance with the business needs;
  • Attention to detail;
  • Ability to work on shifts;

Desirable:

  • Degree level education would be preferable but is not a pre-requisite;  
  • Experience in using Microsoft applications, especially Outlook and Excel;
  • Knowledge of sports betting and betting rules.
Employee benefits:
  • Competitive remuneration package;
  • 25 days annual leave;
  • Social benefits: personal health insurance, dental allowance, sport activities, food vouchers; 
  • Opportunity to join a team of great professionals;
  • Dynamic and friendly work environment;Team building activities.
 
If you want to find a new way to engage in the best sporting events of the year, and enjoy working in a dynamic, challenging environment we have opportunities worldwide, available 24 hours a day, come and bring your energy and insights. For the good of entertainment. Apply now!
About The Company
As a global employer, GVC is committed to providing a motivating and inclusive workplace. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, we want to hear from you. Our diverse internal networks provide the support for you to Get Involved in GVC life and for you to support others to Do What’s Right, all For The Good Of Entertainment.

Our Culture As Real As It gets

At GVC we're a diverse team, sharing a commitment to quality and success

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and a benefits package that we're extremely proud of.