Location:
Sofia
Vacancy Type:
Permanent
Brand:
03 (Bwin)
About The Role
You could say diversity is key – we do! That’s why we ensure all our people are as diverse as our products. We have specialists from within industry to outside of industry, trainees to apprentices, and juniors to seniors - we have it all. Bring your people focused mindset to a business that makes sure our colleagues are at the forefront of everything we do!

Everyone at every level has a unique responsibility to drive positive development and ultimately push the business to the next level. Our people are enthusiastic, driven and smart all with an entrepreneurial flair that support our colleagues all over the world.
 
We have an excellent opportunity for a detailed oriented and achievement driven person to join one of our teams as Escalations Operator (Trading Operations). The position calls for a responsible team player with some interest in sport disciplines and basic understanding of rules and current events. Applicants must have a high degree of personal commitment, initiative and willingness to learn with unrestricted flexibility when it comes to working shifts.

Your area of responsibility:
  • Adjusting customers bets/accounts when an error has been confirmed. This can include resettlements, palps and/or bet cancellations.
  • Ensuring all escalations are carried out consistently and fairly, with a focus on improving the customer experience.
  • Logging and documenting all errors, highlighting common issues and overall cost/impact to the appropriate individuals/teams.
  • Ensuring all customer facing functions are made aware of escalations and gestures of goodwill, thus enhancing the customer experience.
Your profile:  
  •  Excellent English language skills;
  •  18 months working in a Data environment.
  •  Excellent sports knowledge
  •  Awareness/Grasp of Data/Production.
  •  Solid ability in escalating issues in a concise and quick manner.
  •  MS Office skills;
  •  Good typing skills and accuracy;
  •  Flexibility is essential for the role, as are expected to be able to move between different tasks and different tools;
  •  Knowledge of major sports will be a great plus.
  •  Be able to prioritise under pressure in accordance with the business needs.
  •  Attention to detail;
  •  Ability to work on shifts;
If you are passionate about sports and have the drive and flexibility with working hours we would be happy to hear from you! Please apply now!

We offer a diversified range of activities in an international environment as well as a young and dynamic team with ambitious, yet realistic objectives for the future, promoted by an open team and communication culture.
 
Employee benefits:
  • Competitive remuneration package;
  • 25 days annual leave;
  • Social benefits: personal health insurance, dental allowance, sport activities, food vouchers;
  • Opportunity to join a team of great professionals;
  • Dynamic and friendly work environment;
  • Team building activities.
We think everyone should work for a business that acknowledges you have experience and value and you’ll be part of teams that ensure skills are nurtured, developed and invested in. If you’re looking for an inclusive, supportive and progressive environment to develop – come and join us. For the good of entertainment. Apply now!
About The Company
As a global employer, GVC is committed to providing a motivating and inclusive workplace. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, we want to hear from you. Our diverse internal networks provide the support for you to Get Involved in GVC life and for you to support others to Do What’s Right, all For The Good Of Entertainment.

Our Culture As Real As It gets

At GVC we're a diverse team, sharing a commitment to quality and success

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and a benefits package that we're extremely proud of.