Salary:
Competitive, annual bonus, benefits and relocation package
Location:
Gibraltar
Vacancy Type:
Permanent
Working Pattern:
Shift work
Brand:
16 (Ladbrokes)
About The Role
You could say diversity is key – we do! That’s why we ensure all our people are as diverse as our products. We have specialists from within industry to outside of industry, trainees to apprentices, and juniors to seniors - we have it all. Bring your people focussed mindset to a business that makes sure our colleagues are at the forefront of everything we do!
 
The Customer Profiling Executive will contribute to achieving  Trading financial targets, profiling customers using agreed process to maximize performance as measured by KPI’s for  Actives/ Turnover and Revenue 

This role will assess activity both real time and retrospectively using effective Bet Notes to support quality of Stake Factor decisions

Requirement to meet SLA’s as set by Head of Customer Profiling/ Customer Profiling Manager for actions/ email responses to other Trading functions

Key Responsibilities

Profile customers using agreed Customer Grades
Add insight to customers/ bets using effective Bet Notes both real time and retrospective
Use Preports/CSM to identify potential RG/AML issues and communicate as required
Highlight to appropriate Teams  irregular customer activity driven by pricing/integrity issues
Respond / escalate Integrity matters using IBIA Portal
Engage with Trading Support  to Identify / follow up on Event Escalations including management of  Palpable Error activity
Use scheduled reporting to profile Customers
Action/ escalate Customers hitting Max Bets 
Create and distribute end of day summary of significant Customers
Add Bet Notes to support internal Governance procedures
Maintain relationship with Trading Teams using Phone/ Teams/ Emails
Collaboration with other functions where crossover ( Fraud/ CS/ Marketing)
Execute review and  Stake Factor changes for International Customers
Ensure all activity meets Compliance requirements
 
Specialist Skills and Experience Required
 
Understanding of Liability and levels of Exposure in Digital Sportsbook
Numerate and able to apply in work place
Minimum 2 Years in a Digital Sportsbook environment
Understanding of Liability and levels of Exposure in Digital Sportsbook
Intermediate Level Excel
Additional Information
We think everyone should work for a business that acknowledges you have experience and value and you’ll be part of teams that ensure skills are nurtured, developed and invested in. If you’re looking for an inclusive, supportive and progressive environment to develop – come and join us. For the good of entertainment. Apply now!
About The Company
As a global employer, GVC is committed to providing a motivating and inclusive workplace. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, we want to hear from you. Our diverse internal networks provide the support for you to Get Involved in GVC life and for you to support others to Do What’s Right, all For The Good Of Entertainment.

Our Culture As Real As It gets

At GVC we're a diverse team, sharing a commitment to quality and success

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and a benefits package that we're extremely proud of.