Salary:
20k
Location:
Gibraltar
Vacancy Type:
Permanent
Brand:
23 (GVC)
About The Role
Bring your customer-first attitude to GVC as a Customer Service representative. The sheer pace and power of the live events and entertainment you’ll be part of has to be experienced to be believed. Play a vital role at the world’s largest sports betting and gaming company. You’ll be in the thick of the action, making sure our VIP customers enjoy an amazing entertainment experience, every day. For the good of entertainment.

Our portfolio of sports betting and gaming companies includes some of the most well-known brands in the industry, such as Ladbrokes, bwin, and Coral. We’ve a huge high street presence with an increasing share of online gaming activity. We take our commitment to safeguarding our customers extremely seriously. We make sure they know their limits and we work with them to make sure everyone enjoys our products and services responsibly.

Key Responsibilities
 
• Provide award winning standard service across all contact channels as required through all communication channels (voice and non-voice) whilst maintaining service levels and efficiencies
• Provide first time resolution to customer contacts ensuring a positive and engaging service for the customer
• Improve and optimise customer value through maximising customer conversion and retention opportunities utilising company marketing initiatives and the ‘Sales through Service’ mentality
• Proactively escalate any issues to ensure the customer receives a resolution to their query
 
Specialist Skills and Experience Required 
 
• A team player with a great attitude and desire to help our customers
• Contact Centre and Customer Service Experience – an advantage
• Gaming and Sports product knowledge advantageous
• Fluent in English & Danish – written and spoken
• Ability to work flexibility over various shift patterns
• Confidence to interact with customers through a variety of communication methods including voice and email with the ability to multi-task
 
Ready to get involved? Bring your energy to GVC and you’ll be in the mix from the start. For the good of entertainment. Apply now! 
Additional Information
Also considering people based within Sofia for a remote position to work from home. To be considered you must have a home office set up with good internet.
About The Company
 As a global employer, GVC is committed to providing a motivating and inclusive workplace. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, we want to hear from you. Our diverse internal networks provide the support for you to Get Involved in GVC life and for you to support others to Do What’s Right, all For The Good Of Entertainment.

Our Culture As Real As It gets

At GVC we're a diverse team, sharing a commitment to quality and success

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and a benefits package that we're extremely proud of.