Vacancy Type:
Fixed Term Contract
24 Nov 2020
16 (Ladbrokes)
About The Role
About The Role

At GVC, our Retail Customer Service Advisors are great listeners, part of their local community, helping everyone be part of the entertainment we provide. They keep it real. Bring your character to a Retail Customer Service Advisor role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career. For the good of entertainment. 

Our Customer Service Advisors are the face of our business, responsible for providing the best possible customer experience.

What will you be doing?

    • Operate BS2000 with speed and accuracy taking action to minimise queuing.
    • Process bets paid for, or by, other shops and promote this service to customers who move in and out of the area to encourage repeat business.
    • Use in-shop equipment, including new technologies to enhance customer service.
    • Demonstrate a commitment to working effectively as part of the shop team.
    • Actively participate and contribute to the success of the shop team and achievement of shop business plans.
    • Take and follow reasonable instruction from the line manager in relation to duties and work activities.
    • Willingly share knowledge and experience and supports other team members.

What do you need to be successful in this role?

  • Passion for delivering great customer service
  • The ability to build strong relationships and communicate effectively
  • Self-motivated with strong organisation skills
  • Happy to work autonomously or part of team
  • The ability to adapt and learn
  • Ability to deal with tough situations in a calm and professional manner
Additional Information

Working Patterns

In Most of our shops opening hours are between 9am - 9:30pm Monday to Saturday and between 10am - 6:30pm on Sundays. 
In this role you will work 5 out of 7 days, which will include weekends and Bank Holidays.
Shifts are devised on a rota basis and will change weekly in order to keep shifts fair across the team.


You must be 18 years old or over to work in one of our betting shops.


About The Company
As a global employer, GVC is committed to providing a motivating and inclusive workplace. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, we want to hear from you. Our diverse internal networks provide the support for you to Get Involved in GVC life and for you to support others to Do What’s Right, all For The Good Of Entertainment.

Our Culture As Real As It gets

At GVC we're a diverse team, sharing a commitment to quality and success

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and a benefits package that we're extremely proud of.