The past few months have been a whirlwind for us all. Learning to adapt to a new way of working, and supporting teams from afar.
Our Learning Team have been working tirelessly to support our colleagues wherever they can. Matty, our Global Learning Design Manager, has a few words to say about learning through lockdown...
One of my absolute favourite quotes from the past few weeks is from a senior manager in our Digital function who said to me, “Honestly Matty, I’ve been a manager for years and I never feel like I’ve got it nailed, I always feel like I’m just winging it.”
That perfectly summed up to me the situation we are all in, leading people through Covid-19 is unlike anything we’ve ever faced before and are unlikely to face again in our lifetimes. We have no experience or rule book to fall back on. As we started to discuss what kind of content we should include, I kept one thing firmly at the front of my mind:
“The secret of crisis management is not good vs. bad, it’s preventing the bad from getting worse.”
And that’s what this needed to be. We couldn’t fix things or make everything better, but we could offer a lifeline. Remember that you’re not working from home; you’re surviving a global pandemic. Your best effort really is good enough.
It was March 25thwhen we first decided that we were going to go ahead. We had a worldwide manager population of 1,300+ people who had recently found themselves locked down, having to lead their teams completely remotely; some of them for the very first time.
As the Learning Team it’s our responsibility to enable our people to be the very best they can be, but where do you even start with attempting to support that many people with the guidance, tools and insight they need?
We were a newly formed team ourselves and had five days to get ready to launch an ambitious 12-week roadmap of blended content. It was 6th April when we went live, kicking off with connecting our global management population for the first time in a brand-new internal comms space with 11 new pieces of content focused on setting our managers up for success. Managing @ GVC...In the Moments that Matter was born!
Since then we’ve:
- Covered seven different subject matters
- Hosted 13 global webinars
- Welcomed 19 different contributors from across the business
- Delivered 127 new pieces of learning
- Connected 874 of our managers
- Generated 14,000+ views of our content
From the very first conversation, we always knew we wanted this to be our managers’ programme, not ours. We had no interest in assessing or scoring anybody, of chasing participation or making anything mandatory. This was about all of us coming together as a team, sharing our experiences and guiding our people. We didn’t want this to feel like a learning programme, we wanted our colleagues to feel like we had their back. When the tough days came, and there have been many for lots of us, it was to be a place to which they could turn that would provide the answers and support they were looking for.
Keep It Real is my favourite GVC value, because it highlights how down-to-earth and ordinary all of our people are. But over the past 14 weeks I’ve seen our ordinary people do extraordinary things. I spend my career observing leaders and I’ve been humbled by the way ours have pulled together to ensure our people and our business will not only be surviving but thriving in the months to come.
“In the Moments that Matter” was designed to support our people who were new to leading remotely. It really did take a small army of talented people to pull this off and I’ll be thanking each and every single one of them for their contributions.
Those that got involved in our webinars and those that quietly engaged with the content from afar committed their time to develop themselves so that they can lead our people in better ways every day, making GVC a stronger organisation. We want our people to be the very best they can be and we’re right behind them every step of the way.
I’ve tried every week for 14 weeks to shoehorn a Harry Potter quote into the programme, so I’ll leave you with this, “What’s comin’ will come and we’ll meet it when it does”. Together.
Our Culture As Real As It gets
At GVC we're a diverse team, sharing a commitment to quality and success
Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and a benefits package that we're extremely proud of.