Ben is a Product Manager in the Retail and Omnichannel Product team, with a specific focus on all things BetStation.
For Ben, joining us felt like a natural progression since becoming interested in sport from an early age, when together with his Dad he’d enjoy regular Saturdays watching football or looking over his Dad’s shoulder when he chose his horseracing bets for the day. Ben’s a firm believer in responsible gambling, and after working for an e-commerce consultancy and software agency for 5 years, he was excited when he got the chance to join Ladbrokes Coral.
As part of the Retail-Omnichannel Product Team, Ben is working to reinvigorate our prescence on the high street, becoming the link between retail and digital whilst understanding our customers and their behaviours. This includes finding new ways to make customers more aware of promotions, providing additional entry points to using our digital apps, redesigning the retail gambling landscape by providing extra touch points in store, and ensuring seamless synergy of experience in store or online, always with the best prices available.
“You don’t have to be a gambler to work at GVC but you must love sport, and be interested to learn about each and every sport around the world. If you understand a sport, you can then understand why customers are interested in it and understand their needs and desires.”
Ben spends his time with the development team, overseeing the creation of new products, and helps ensure they are smoothly rolled-out to stores. Importantly, he does a lot of data analysis, whether that is via click and transaction data or in-person customer experience sessions, to uncover opportunities for products and to solve customer pain points. For the good of entertainment.
Our Culture As Real As It gets
At GVC we're a diverse team, sharing a commitment to quality and success
Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and a benefits package that we're extremely proud of.